Are service animals allowed in all public accommodations regardless of training?

• A. They can require documentation of disability.
• B. They may demand a medical history from every visitor.
• C. They must allow only trained service animals from approved programs.
• D. They cannot require documentation or proof of disability; they may ask if the animal is a service animal required due to a disability and if it is under control.

Answer: (D)

The key idea is that service animals are allowed in public accommodations to assist people with disabilities, and businesses cannot demand disability documentation or medical history. They also cannot require that the animal come from a particular training program or show credentials. Instead, staff may ask only two things when it isn’t obvious: whether the animal is a service animal required because of the disability, and what work or task the animal has been trained to perform. The animal must be under control (for example, leashed or harnessed unless that would interfere with its work). The business may remove the animal if it’s not under control or poses a direct threat. This is why the best approach is to avoid documentation or proof of disability and to ask only those two questions while ensuring the animal remains under control.