Telephone companies must establish and maintain this type of service under Title IV.

• A. Captioning
• B. Relay
• C. Transcription
• D. Hotline

Answer: (B)

Telecommunications Relay Service is the accessibility feature Title IV of the ADA requires. This service lets a person who is deaf, hard of hearing, or speech-disabled place and receive telephone calls by using a relay operator who conveys messages between the caller and the hearing person. The operator types or reads the other party’s words and relays responses back, enabling two-way communication just like for anyone else.

Captioning, while important for video accessibility, deals with displaying spoken content on-screen. Transcription converts spoken language into written text in documents or records, not the live phone relay. A hotline is simply a direct support line, not the mandated accessibility mechanism under Title IV.